Frequently Asked Questions

Arrivals are scheduled between 4:00pm and 6:00pm. If you wish to change this schedule, please notify us in advance by telephone or by email so that we can organize ourselves (as far as possible and always in compliance with health directives).

Any arrival outside these hours can be done on request with the deposit of the keys in a safety box fixed near the house. In this case your welcome as well as the inventory will be carried out at the latest the next day.

The accommodation must be vacated on the day of departure no later than 10:00am.

An inventory of the situation is systematically carried out in your presence on your arrival and your departure.

This inventory is accompanied by a detailed inventory which will be the only reference in case of dispute concerning the state of the premises. We strongly advise you to take the time to check it thoroughly and to inform us of any failure or deterioration of material within 24 hours.

This inventory will also allow you to locate all the equipment placed at your disposal in the house.

A deposit of 800 euros will be asked upon arrival.

After the contradictory establishment of the inventory of the places of exit, this deposit will be refunded to you within a maximum delay of 4 weeks after your departure, deducting, if need be, the sums covering damages and / or damage to the dwelling and the Furniture and objects lining the accommodation caused by the tenant, as well as the loss of keys or objects.

If the cost of damages exceeds 800 euros, a new invoice will be issued and will be sent to you. You will then have 15 days to settle it.

Cancellation by the tenant before arrival in the premises

If you cancel your registration 8 weeks (57 days) before the chosen date, the amount of your stay will be reimbursed subject to a 15 € deduction per person for management fees.

• Between 56 and 43 days, 25% of the total price will be retained;
• Between 42 and 29 days, 50% of the total price will be retained;
• Between 28 and 15 days, 75% of the total price will be retained;
• Less than 14 days before the start of the stay, it will be retained 100% of the rental price.

Cancellation by owner

If, as a result of a case of force majeure or any other impossibility, the accommodation can not be made available to you, we will of course refund the sums paid.

The balance must be paid 30 days before the start of your stay. The tenant who has not paid the balance on the agreed date is considered as having canceled his stay. The service is then offered again for sale.

The tourist tax collected by the municipality of Biarritz is to be paid at the time of booking.

Price : 0,50 € per person over 18 years and per night.

2 sets of keys are handed on arrival.

They contain :

• 1 key from the front door
• 1 portal key
• 1 garage door remote control (only on one set)
• 1 key of the mailbox (only on one set)

We provide bed linen, towels and Household linen.

• Bed linen: fitted sheets, duvets and duvet covers, pillow cases, mattress covers and extra blankets
• Towels: towels, terry towels, bath mats and hand towels.
• Household linen: 2 dishcloths

To make your first hours in Chilo Tipi pleasant, a few basic products are provided in small quantities upon arrival: soap, shampoo, toilet paper, liquid soap, dishwashing products, dishwasher table, paper towels, Nespresso dosettes, Tea bags, sugar in sticks, salt and pepper (oil, vinegar and other condiments are not provided).

You will find a welcome gift specially made for you by our partner La Maison Arostèguy is offered for all stays of 4 nights or more.

Biarritz and the Basque Country are well-stocked with tourist information: books, guides, magazines, leaflets, leaflets …

Do not hesitate to consult it and / or leaf through it as you wish. We nevertheless ask you to take care of it as it will also serve our next guests.

Cleaning is included in the price of the stay at the fixed price of € 85. It includes the maintenance of laundry in dry cleaning.

However, it does not exempt the tenant from maintaining the dwelling for the duration of the tenancy. In addition, the Cleaning Package does not include cleaning dishes and pans, refrigerator and oven and cleaning appliances. The kitchen must be degreased, cleaned, and tidy. As such, we provide several products for maintenance. Therefore, at the end of the stay, the equipment must be returned in the condition equivalent to that of the arrival. The state of cleanliness of the accommodation and equipment is recorded in the inventory at the arrival of the tenant. If the cleaning of the equipment and is not done or is done unsatisfactorily, the household required for refurbishment will be systematically billed and retained on the deposit.

Before leaving, in order to facilitate the arrival of the next tenants, we thank you to respect the following guidelines:

• Store and reassemble all equipment in its original place.
• Unfasten the beds, fold the duvets and put them on the beds. Leave the mattress protectors and the pillow protectors in place. Store the blankets in the landing cupboard.
• Empty and dispose of all the garbage cans (at the corner of Avenue de Verdun) without forgetting the glass bottles (next to the media library).
• Clean, dry and store dishes in its original place.
• Clean the inside of the oven, the fridge as well as the appliances used (coffee maker…)
• Pick up your cigarette butts in front of the housing as well as in the dead end.
• Check, clean and store baby equipment if you used it during your stay.
• Check, clean and replace all equipment (remote control, board games, books and guides …).
• Leave the iPad (with cable and charger) on the kitchen counter.

Please ensure that:

• Turn off the lights (do not forget the outside and the garage).
• Replace the heater in winter.
• Observe the agreed time of departure.

We will go around each room to check the storage, the cleanliness and carry out the inventory of output.