We have listed the answers to the most frequently asked questions. Do not hesitate to consult these FAQs, the answers you are looking for may be there!
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Frequently Asked Questions
Arrivals are scheduled between 16:00 and 18:00. If you wish to change this schedule, please notify us in advance by telephone or by email so that we can organize ourselves.
Late arrival after 20:00: 20 euros.
We do not welcome travelers after 22:00.
The accommodation must be vacated on the day of departure no later than 10:00 (16:00 for weekend stays).
An inventory of the situation is systematically carried out in your presence on your arrival and your departure.
This inventory is accompanied by a detailed inventory which will be the only reference in case of dispute concerning the state of the premises. We strongly advise you to take the time to check it thoroughly and to inform us of any failure or deterioration of material within 24 hours.
This inventory will also allow you to locate all the equipment placed at your disposal in the house.
A deposit of 800 euros will be asked upon arrival.
After the contradictory establishment of the inventory of the places of exit, this deposit will be refunded to you within a maximum delay of 4 weeks after your departure, deducting, if need be, the sums covering damages and / or damage to the dwelling and the Furniture and objects lining the accommodation caused by the tenant, as well as the loss of keys or objects.
If the cost of damages exceeds 800 euros, a new invoice will be issued and will be sent to you. You will then have 15 days to settle it.
Cancellation by the tenant before arrival in the premises
If you cancel your registration 8 weeks (57 days) before the chosen date, the amount of your stay will be reimbursed subject to a 15 € deduction per person for management fees.
- Between 56 and 43 days, 25% of the total price will be retained;
- Between 42 and 29 days, 50% of the total price will be retained;
- Between 28 and 15 days, 75% of the total price will be retained;
- Less than 14 days before the start of the stay, it will be retained 100% of the rental price.
Cancellation by owner
If, as a result of a case of force majeure or any other impossibility, the accommodation can not be made available to you, we will of course refund the sums paid.
The balance must be paid 30 days before the start of your stay. The tenant who has not paid the balance on the agreed date is considered as having canceled his stay. The service is then offered again for sale.
The tourist tax collected by the municipality of Biarritz is to be paid at the time of booking or payable locally in cash.
Price : 0,50 € per person over 18 years and per night.
2 sets of keys are handed on arrival.
They contain :
- 1 key from the front door
- 1 portal key
- 1 key of the mailbox
- 1 garage door remote control (only on a keychain)
We provide bed linen, towels and Household linen.
- Bed linen: fitted sheets, duvets and duvet covers, pillow cases, mattress covers and extra blankets
- Towels: towels, terry towels, bath mats and hand towels.
- Household linen: 2 dishcloths
In order to guarantee impeccable cleanliness and impeccable hygiene the linen is systematically cleaned in pressing after each stay.
To make your first hours in Chilo Tipi pleasant, a few basic products are provided in small quantities upon arrival: soap, shampoo, toilet paper, liquid soap, dishwashing products, dishwasher table, paper towels, Nespresso dosettes, Tea bags, sugar in sticks, salt and pepper (oil, vinegar and other condiments are not provided).
You will find a welcome gift specially made for you by our partner La Maison Arostèguy is offered for all stays of 4 nights or more.
Biarritz and the Basque Country are well-stocked with tourist information: books, guides, magazines, leaflets, leaflets …
Do not hesitate to consult it and / or leaf through it as you wish. We nevertheless ask you to take care of it as it will also serve our next guests.
Cleaning is included in the price of the stay.
However, it does not exempt the tenant from maintaining the dwelling for the duration of the tenancy. In addition, the Cleaning Package does not include cleaning dishes and pans, refrigerator and oven and cleaning appliances. The kitchen must be degreased, cleaned, and tidy. As such, we provide several products for maintenance. Therefore, at the end of the stay, the equipment must be returned in the condition equivalent to that of the arrival. The state of cleanliness of the accommodation and equipment is recorded in the inventory at the arrival of the tenant. If the cleaning of the equipment and is not done or is done unsatisfactorily, the household required for refurbishment will be systematically billed and retained on the deposit.
The cleaning fee is charged 85 € (mandatory). It includes the maintenance of the linen in pressing.
For the comfort of all, it is formally forbidden to smoke inside the house, even by airing the rooms!
Our guests are invited to smoke outside.
Our guests are invited to smoke outside.
For reasons of hygiene and for the welfare of all, our friends pets are not accepted with the exception of registered dogs for blind.
Before leaving, in order to facilitate the arrival of the next tenants, we thank you to ensure:
- Unfasten the beds and put the bed linen (sheets, duvet covers and pillowcases) on the bed.
- Fold the duvets and place then on the beds.
- Place on the floor in the bathroom the towels in the bathroom.
- Empty and dispose of all garbage.
- Leave all dishes clean.
- Switch off or put the heater to a minimum in winter.
- Turn off the lights (do not forget the outside and the garage).
- Close windows and doors.
- Collect papers and possible cigarette butts in front of the housing and in the dead end.
- Observe the agreed time of departure.